SHIPPING & RETURNS


CONTACT US IMMEDIATELY IF THERE IS A PROBLEM WITH YOUR ORDER. 

Please inspect your purchase immediately upon receipt. If there is a problem with your order, contact us within 48 hours of delivery. You may contact us by email at customersupport@hermosa-design.com or by phone 310.374.4300.

RETURNS & REFUNDS

If you received an item that was damaged, defective, or incorrect, we will arrange for an immediate return and refund.

If you wish to return an item for any other reason, we will review on a case by case basis to issue a store credit or exchange. Returning merchandise must be pre-authorized by Hermosa Design within 14 days of purchase. Shipping expenses will be the customer's responsibility and returned within 30 days of purchase, in original packaging with receipt, sent to Hermosa Design Warehouse: 618 Cypress Avenue in Hermosa Beach, California 90254. Actual cost of shipping the item to you will not be credited or refunded. 

Sale items and corporate gifts are not returnable. 

SPECIAL ORDERS

Special order purchases are not returnable and refunds will not be issued. Special order items are clearly noted as such when you place the order. Once you purchase a special order item, it is not possible to cancel the order as these items are not in stock and are usually shipped from outside the United States. 

ORDER CANCELLATION

Orders may be cancelled within 24 hours of order placement. After this time-frame, a restocking fee of 25% may be applied and any shipping charges incurred will be the customer's responsibility.

SHIPPING & DELIVERY

Shipping rates and fees vary depending on the size and weight of the items. Delivery timelines specified on this website are estimates only. Deliveries shall be to a valid address (post office boxes are not accepted) and it is your responsibility to provide accurate address information. We reserve the right to charge you for extra costs arising from errors or changes to delivery address uncovered after you have submitted an order. Hermosa Design is not liable for any loss, damage, or expense related to any delay in shipping or delivery. 

WARRANTIES

All warranties for products purchased through this website will be provided by the manufacturer and noted in writing accompanying the product in the product's original packaging. Any claims agains manufacturer defects should be addressed directly to the manufacturer providing the warranty.

COMMUNICATION

When placing an order through this website, you will be required to provide a valid email address and telephone number to be used for communication regarding your order. We will not be responsible for any information you do not receive as a result of your failure to provide a valid email and telephone number.